These Anet After-Sales Policies only apply to Anet products you purchased from Anet Official Website or Anet Direct Store on site such as eBay, Amazon, AliExpress. For purchases made through Anet’s authorized resellers, please contact them directly. Please contact us with your order receipt for confirmation.
If a product does not function as warranted during the warranty period, you may obtain after-sales service by contacting us through firstname.lastname@example.org and let us know what we can do to help you.
From the date of purchase, the warranty period for the assembled machine is one year, for the DIY machine is six months. Lifelong free online technical support for all models. Accessories, gifts, vulnerable parts are not included in the range of the warranty.
Any damage caused by misuse, abuse, or unauthorized modification of the machine, including teardown, tear off the sticker, etc. , or damage caused by natural weather events(such as fire, earthquake, thunder, flood, etc.) beyond the control of Anet is not covered by this warranty.
Request Return Service
Returning a product with no defect should be done within 3 days after receiving it and please keep the product in good condition; at this circumstance, buyers should pay for the delivery and additional generated restocking fee.
When returning a product with defect, please request the returning to us within 3 days after receiving it, and we charge no fee on the returning.
Anet reserves the right of final interpretation of After-sales & Returning policies.