Contact Us

Email: shop@anet3d.com

 

 

To help you better and faster, please check your condition before sending the email.

For those orders are from shop.anet3d.com:

Please send us below information:

*a)A video or some photos to show the problem (for our technical guy to check)

*b)Barcode(with serial number ) on your 3D printer (for warranty confirm)

c)Records that you contact our guy, chat history or email records (for follow up)(Optional)

 

For those order are not from shop.anet3d.com:

Please contact the original seller first.

If you decide to ask for our help, please send us below information:

*a)A video or some photos to show the problem (for our technical guy to check)

*b)Barcode(with serial number ) on your 3D printer (for warranty confirm)

*d)Order Information including order number, shipping address, contact number, store name,  or purchase link (for order matching and shipping replacements)

*e)Records that you contact the seller, chat history or email records (for follow up)

 

For those who has shipping issues:

If the tracking status not updated in China, please contact us with a tracking number and order information.

If the tracking status is updating slow in China, please wait for a few more days, COVID-19 may cause the flights canceled or delayed.

If the tracking status is not updated in local, please contact the local shipping company or post office first, for example USPS.

If the tracking status shows that your order has been returned, please contact us with your a tracking number and order information.

If the local shipping company, post office and Customs, ask for more information and we can help, please contact us.

If the local shipping company claims that something wrong happened to your package, please send us screenshots or forward us the email.